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Royal Bank of Scotland Commission Complaint OLAF

Payment Protection Insurance Consumer Questionnaire

This application form collects information to include within your Royal Bank of Scotland Commission Complaint OLAF. Use the appropriate buttons at the end of the application form to proceed or to end your application.Please be aware that some explanatory text is included within the form.

This is stage 1 of 2. Required fields are indicated with an asterisk (*). Please do not use your browser's 'back' button to move back or you may lose some of the information you have already entered.

  • Important: Please note that we will be unable to accept your PPI complaint unless there is a significant reason that has prevented you from submitting this prior to the 29/08/19 FCA PPI Deadline.
What is this complaint form for?

  • This form is intended for consumers who wish to raise a complaint regarding the levels of commission associated with the sale of their Payment Protection Insurance (PPI) policy only and not regarding the mis-sale of the PPI policy.
  • If you wish to make a full PPI mis-sale complaint please complete the PPI Complaint Form
What do I need to do?

  • Please fill in this questionnaire, providing as much information as possible
  • Fields marked with an * are mandatory and are required information to be able to process your request.
  • If you need any assistance in completing this form, please call us on 0800 015 0319
Section A: About you

A.1: Your Circumstances

Is there a significant reason that has prevented you from submitting your PPI complaint prior to the 29/08/19 FCA PPI Deadline? *

(Please note that in some circumstances we may ask you to provide supporting evidence)
A.2 Your name and contact details

Your details
A.3 Previous Details
Your details
A.4 Additional Support
As part of our process we issue letters and texts to keep you informed during the journey. We want to make this as easy as possible, so if you are experiencing difficult personal circumstances, or you feel our process may need to be adapted to suit a particular need you may have (for example braille or large print), please let us know here.
Do you require any additional support? *

If yes, please select the additional support you require (Tick one or more boxes)

Section B - Sole or Joint complaint
A joint complaint can be made if more than one person was named on the account / policy.
If you select 'Joint' this will mean that the complaint is registered in both parties' names. Please also provide the joint party's details below.
If you select 'Sole' this may mean that in the event that redress is due, you will be redressed proportionally to your liability towards the policy / credit agreement. e.g. if you were liable to make 100% of the payments then you will be entitled to 100% of the sum of any redress due. If however, you were only liable for 50% then you will be entitled to 50% of the sum of any redress due.
B.2. Joint Complainant Details
If you have selected 'Joint' in B.1. please complete the joint party's details in this section.
Section C - Account & Policy Details
Please provide as much information as possible to help us locate your account.
Please note, if we are unable to locate your account information with the details provided then we may contact you for further information in order to process your complaint.
C.1. If you have already checked which products and brands you have/had PPI with us on, and are now raising a complaint about the commission paid on your PPI, please complete this section only and then move to question C3.
C2. If you know the brands and products you wish to complain about, please select all that apply from the options below.
C.2a. Please select the product(s) you wish to complain about.
Select all that may apply

C.2b. Please select the brand(s) relevant to your complaint.
Select those that may apply

* Royal Bank of Scotland provided credit cards and store cards (through Style) on behalf of other companies. For a full list of store cards and credit cards please click here
C.2c. Additionally NatWest Group provided finance through other third parties. Please select all that apply.
Select all brands that may apply

We will log complaints about the commission paid on your PPI on all the products and brands that you select above.
C.3. Account or Policy Numbers
D - Confirmation
D.1. Please tick the box to confirm that you understand that you are solely making a complaint regarding the commission element of your PPI policy and not regarding the sale of the PPI policy. *